CTM Turbo FX Floor Standing Fan

We offer free standard delivery to the UK on all orders of £50 and over

Standard delivery time: 2 - 4 days

Delivery charges are calculated based on your total order value

Orders up to £50: £4.99

Orders over £50: FREE

Sometimes things may happen which mean you wish to return a product. Any unopened or unused product can be returned for a full refund or store credit within 14 days of purchase. If you wish to return an item simply call us on 0333 455 9116 or send an email to support@ctmhomewares.co.uk and we will provide you with a returns number to attach to your parcel. A full refund will be provided immediately upon the products safe return and inspection.

There may be some instances whereby we are regretfully unable to accommodate a return or offer a full refund. For instance, in respect of hygiene, we are unable to provide a full refund for non-faulty goods that are incomplete or have been used.

Return carriage on non faulty items is the responsibility of the customer and will not be refunded.

We will replace or repair the product when -

• The product is confirmed to be faulty.

• If no fault is found then the product(s) will be returned and a charge of £15.00 per product, plus carriage costs will be made to cover technical inspection costs. Manufacturers' inspection charges for 'no fault found' items are sometimes higher than those stated above and if the item requires a full inspection from the manufacturer, their charge may need to be passed on to the customer. Before sending goods back as ‘faulty’ it is always a good idea to contact our technical support on 0333 455 9116 or email support@ctmhomewares.co.uk who are often able to resolve setup and installation problems over the phone or email.

• You can return a faulty item for full refund within 30 day of purchase. Refund will be given on inspection and conclusion as per the above point

• Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse.

Where item(s) are confirmed to be faulty, we will also pay for your reasonable cost of returning the item(s) for replacement or refund.